Privacy Policy

This Privacy Policy (“Policy”) explains how Elite Cabo Services (“Elite Cabo,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you use our mobile application, website, and related services (collectively, the “Platform”). By creating an account, accessing, or using the Platform, you agree to the practices described in this Policy. If you do not agree with this Policy, you must stop using the Platform.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you provide directly to us, such as:

• Full name and contact details (email address, phone number).
• Date of birth and basic profile information.
• Service requests, booking details, and preferences.
• Addresses or locations related to service delivery.
• Messages or communications exchanged via tools provided within the Platform.
• For Providers: service descriptions, qualifications, availability, identification details (where legally required), and payout-related information processed through third-party payment partners.

1.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect:

• Device information (type, operating system, unique device identifiers).
• IP address and approximate location.
• Log and usage data (pages viewed, time and date of use, features accessed).
• Information collected through cookies and similar tracking technologies.

1.3 Payment Information

Payments made through the Platform are processed by secure third-party payment providers. Elite Cabo does not store full credit or debit card numbers on its own servers. We may receive limited information related to the transaction, such as the status of the payment, the last digits of the card, or the payment method used.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Creating and managing user and Provider accounts.
• Processing bookings, payments, and service requests.
• Facilitating communication between Guests and Providers using tools within the Platform.
• Providing customer support and responding to inquiries.
• Improving, personalizing, and developing the Platform and its features.
• Monitoring usage, trends, and activities for performance and security.
• Detecting, investigating, and preventing fraud, abuse, or violations of our Terms.
• Complying with legal obligations and enforcing our rights and agreements.

3. Strict Prohibition on Sharing Personal Contact Information Outside the Platform

To protect all users and maintain secure, traceable transactions, the exchange of personal contact information outside the Platform is strictly regulated.

3.1 Guests

Guests agree that they will not, in connection with services requested or provided through the Platform:

• Request or share personal phone numbers, email addresses, or social media handles.
• Share direct payment details (such as bank accounts, external payment links, or wallets) with Providers.
• Arrange off-platform bookings or payments with Providers in order to bypass the Platform.

Any attempt to circumvent the Platform by requesting or sharing such information may result in immediate suspension or termination of the Guest’s account and cancellation of current or future bookings.

3.2 Providers

Providers acknowledge and agree that they are strictly prohibited from:

• Providing Guests with private phone numbers, email addresses, or personal messaging accounts.
• Soliciting or accepting direct payments or bookings outside the Platform.
• Using Guest information obtained through the Platform for any purpose unrelated to the service requested.

Any such conduct constitutes a material breach of the Provider’s independent contractor or service agreement with Elite Cabo and may result in immediate deactivation of the Provider’s profile, termination of the commercial relationship, and potential legal and contractual liability, including liability for lost fees, commissions, and damages suffered by Elite Cabo.

4. How We Share Information

We do not sell personal information. We may share information as follows:

4.1 With Service Providers and Business Partners

We may share information with trusted third parties who perform services on our behalf, such as payment processors, hosting providers, analytics services, customer support tools, and IT or security providers. These parties are required to protect personal information and use it only for the services they provide.

4.2 With Providers

When a Guest books a service, we share only the information necessary for the Provider to deliver that service, such as the Guest’s first name, service details, and relevant location or instructions. We do not disclose the Guest’s personal contact information or payment details to Providers.

4.3 For Legal and Safety Reasons

We may disclose information when we believe in good faith that such action is necessary to:

• Comply with applicable laws, regulations, or legal processes.
• Protect the rights, property, or safety of Elite Cabo, our users, or the public.
• Investigate and respond to suspected fraud, abuse, or platform circumvention.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, maintain sessions, improve performance, and analyze how the Platform is used. You may disable cookies through your browser settings, but some features of the Platform may not function properly if cookies are disabled.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain proper business and financial records. Certain information related to Providers, payments, and tax records may be kept for longer periods as required by law.

7. Data Security

We implement technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include secure connections (HTTPS), access controls, and monitoring for suspicious activity. However, no system can be completely secure, and we cannot guarantee absolute security of your information.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to access the personal information we hold about you.
• Right to request correction of inaccurate or incomplete information.
• Right to request deletion of your personal information, subject to legal limitations.
• Right to object to or restrict certain types of processing.
• Right to withdraw consent where processing is based on consent.
• Right to request a copy of your data in a commonly used format.

To exercise any of these rights, please contact us at support@elitecaboservices.com. We may need to verify your identity before processing your request.

9. Children’s Privacy

The Platform is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information.

10. Account Deletion

You may request deletion of your account at any time. After account deletion, certain information may be retained for legitimate business or legal purposes, such as fraud prevention, security, tax, and financial record-keeping. Providers remain bound by their contractual obligations even after deactivation or account closure.

11. International Data Transfers

Your information may be stored and processed in countries other than your own. By using the Platform, you consent to the transfer of your information to such countries, subject to applicable data protection laws and appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Platform after any changes become effective constitutes your acceptance of the updated Policy.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact us at:

support@elitecaboservices.com